>> Purchase Support:
I purchased the game on your website but haven't gotten a download link.
Several things could have happened but the most common is that the confirmation email ended up in your spam folder. Check and see if it's there.
What payment options do I have.
BMT MICRO offers many different ways to handle payment. Credit cards like Visa, MasterCard. But also PAYPAL, Discover, JCB Check, Debit Cards, online checks etc...
What happens when I order online?
Online payment is handled by BMT MICRO. One of the big players in the Internet online transaction market. BMT MICRO, is a very trusted name in on-line credit card and check billing solutions. They use a totally encrypted Secure Socket Layer (SSL) transaction connection. So you can really be sure every transaction is safe and secure.
After payment handling you immediately receive an e-mail with download instructions and your license.
I have a question about my order or payment.
For customers who have placed an order or have questions about ordering products, please go to our payment processor's service page or contact us here
I have lost my licence and/or files.
In case you have lost your license key or need to download the game, contact us via our contact form
. Don't forget to mention your full name, address and order number!
Do you give refunds?
If the game does not run correctly on your computer it is possible to get a refund. just mail us with your request and provide us with your system specification and problem. We will guarantee that we will refund the total amount within 48 hours. Please note that the refund request must be send to us within seven days after purchase. This guaranty applies only for the download versions of our games.
>> Technical Support:
Please visit our FAQ (frequently asked questions) for most common
Can my computer run the game?
Please be sure your computer ( PC or MAC ) meets the minimum system specifications before you purchase a game.
My computer meets the requirements but I cannot run the game.
Due to the amount of different PC and Mac configurations the cause is often difficult to specify, however most of the hardware problems we get are due to:
* Outdated hardware drivers. Update your hardware drivers.
* Too many background processes are running ( chat programs, open browsers, etc. ).
* Inadequate 3D video cards, especially those in laptops and onboard videochips.
* Using outdated and spyware/virus infected operating systems (eg. Windows 98/98Se/ME).
* Using the newest videocards with outdated drivers.
* DirectX is not installed or corrupted (PC only). Download the latest DirectX runtime from the website of Microsoft.
Some 3D accelerator cards may not be compatible with the 3D acceleration features utilized by the game, most older Intel Gfx chipsets can give problems. Please refer to your hardware manufacturer for 100% DirectX 9 and OpenGL 1.2 compatibility.